Coastline Dental Group
48% fewer missed calls and 3x faster recall scheduling.
Situation
Front desk couldn’t keep up with inbound calls after hours, and hygiene recall relied on manual dialing. Missed appointments stacked up weekly.
What we built
Deployed AI receptionist with escalation tree, synced bookings to Dentrix, and kicked off recall campaigns via SMS + email drip.
Outcomes
- 48% drop in missed/abandoned calls
- 1.8 FTE equivalent time saved
- Recall revenue up $37k in the first 6 weeks